Unfrequently Asked Questions is a fast, qualitative research method that restores the link between citizens and institutions in times of crisis.
We work with municipalities and organisations who want to better understand the experiences, needs and ideas of people.
Our web-based app collects difficult-to-express, subtle and nuanced experiences by making use of the power of walking. These can be shared in different media types like text, audio, photo or video.
We discuss the collected impressions in short workshop sessions, analyze and translate them into practical recommendations for the partnering institution.
The tool can also be used as a logbook or diary that people can use for personal use.
UnFAQ is a team of applied anthropologists and social innovators who make academic research methods applicable in daily practice. We combine insights and expertise from ethnographic methods, anthropology of the senses, citizen engagement, user experience design and policy consulting. This enables us to understand real-world issues from the perspectives and in terms of the people to whom these issues matter.
Roos Gerritsen has a PhD in social anthropology, with 15 years of experience in academic ethnographic research in India and Europe. She is active in citizen engagement, consulting and UX research. Her publication record centers on the anthropology of the senses, city, media & technology, and food practices.
Dorien Zandbergen holds a PhD in Anthropology, with ethnographic fieldwork in Silicon Valley and Europe. She produced a documentary on the Smart City, published on citizen engagement, sensing techniques and quantified self. She facilitates public engagement around important contemporary topics such as digital equality, sustainable food production and ethical living.
Valentina Dal Brun is completing her MA in Product & Service System Design at Politecnico di Milano, working as service design intern at Experientia on a urban innovation project with the Municipality of Turin.